Under the Private Education Act, legislated in December 2009, a Committee for Private Education (CPE) was set up to regulate the private education industry in Singapore. All private education institutes (PEIs) are required to comply with the regulations under the Act in order to continue operations.

The following are the new requirements which Insworld Institute Pte Ltd has put in place:

PEI-Student Contract

CPE, in aiming to enhance the confidence of students and their parents in the quality of education in Singapore, has stipulated that all PEIs must sign a PEI-Student Contract with students. The contract lays out the important terms and conditions governing the relationship between the student and PEI. Insworld Institute Pte Ltd will honour all terms and conditions spelt out in the contract and in all communication materials.

Students may request for a copy of the PEI-Student Contract from Insworld Institute Pte Ltd or view it at the CPE website.

Cooling-Off Period

Insworld will provide the Student with a cooling-off period of seven (7) working days after the date that the Student Contract has been signed by both parties. The Student will be refunded the highest percentage(stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

Fee Protection Scheme

The Singapore Committee for Private Education requires all Private Education Institutions in Singapore to have in place a Fee Protection Scheme. This ensures that any fees paid in advance for an education programme are protected.

Under the Fee Protection Scheme (FPS), any student who has paid fees in advance to Insworld will be able to claim them back if Insworld Institute is unable to deliver its programmes, closes for any reason, or fails to pay penalties or return fees to the students as a result of judgements made against it by the Singapore courts.

Effective 1st November 2017, Insworld student fees are protected through operating an FPS Insurance Scheme with Lonpac Insurance Bhd, a CPE appointed FPS Service Provider.

All standard compulsory course fees, including tuition fees, additional tuition fees due to a change in programme (subject to a new contract), standard/mandatory examination fees, and enrolment package fees are covered by the FPS. Other miscellaneous items including application fees, re-examination fees, supplementary examination fees, external examination charges for non-standard or non-compulsory exams, Student’s Pass charges, textbooks and stationery do not come under the FPS.

Fees paid by students into the FPS Escrow Account with DBS Bank Ltd will not be affected by this change.  These paid fees will continue to be protected.

Full details of the FPS can also be found in the FPS Instruction Manual, available at www.cpe.gov.sg.

Medical Insurance

Insworld Institute Pte Ltd has in place a group medical insurance scheme for all its students. This medical insurance scheme will have a minimum coverage as follows:- an annual coverage limit of S$20,000 per student, covers up to B2 ward in government and restructured hospitals and provides for 24 hours coverage in Singapore and overseas (if student is involved in Insworld-related activities) throughout the course duration.

For more information on medical insurance, you may click here

Change of Ownership or Management

Insworld Institute Pte Ltd will inform all stake holders of any change of ownership or management within 14 days.

CPE Student Services Centre (SSC)

The CPE Student Services Centre (SSC) is a convenient, one-stop service point to address students’ enquiries, provide authoritative and reliable information on studying and living in Singapore, and offer support to students who encounter problems during their course of study. Such as assisting students with student pass application problems as well as dealing with complaints about the private school they attended.

The CPE Student Services Centre can be contacted at:

E-mail: CPE_CONTACT@cpe.gov.sg

Website: www.cpe.gov.sg